cv996 Terms & Conditions — Rules Governing Use of This Platform

1. Introduction

These Terms & Conditions (hereinafter referred to as "the Terms") govern the relationship between cv996 (hereinafter "the Platform", "we", "us", or "our") and any individual (hereinafter "the Player", "you", or "your") who accesses, registers on, or uses any service provided through the cv996 website located at https://cv996.io and all associated sub-pages, mobile-optimised versions, and application interfaces.

By completing the registration process, accessing your cv996 Login area, depositing funds, placing a bet, or using any feature of the cv996 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any provision of these Terms, you must immediately cease using the cv996 platform.

cv996 is an online gaming and sports betting platform that primarily serves players located in Bangladesh. All services are provided in English and all financial transactions are conducted in Bangladeshi Taka (BDT). These Terms are written in English and the English-language version is the sole authoritative version for all legal and interpretive purposes.

2. Eligibility & Registration

2.1 Age Requirement. You must be at least 21 years of age to register a cv996 account. By completing registration, you warrant that you are 21 years of age or older. cv996 reserves the right to request documentary proof of age at any point during the account lifecycle. Failure to provide satisfactory proof of age within the timeframe specified by cv996 support will result in account suspension.

2.2 Geographic Eligibility. The cv996 platform is designed for and primarily directed at individuals residing in or located within Bangladesh. You are responsible for ensuring that use of online gaming services is lawful under any laws applicable to your individual circumstances. cv996 makes no representation that its services are lawful in all jurisdictions.

2.3 One Account Per Person. Each individual may hold only one active cv996 account. The opening of duplicate accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts. Any funds held in duplicate accounts may be forfeited at the discretion of cv996.

2.4 Accurate Registration Information. You must provide accurate, complete, and truthful information when creating your cv996 account, including your full legal name, date of birth, current residential address, and valid contact details. You must update your account information promptly if any details change. cv996 may verify registration information against third-party databases or require you to submit official documentation at any time.

2.5 One Account Per Household / Device. cv996 may impose account restrictions where multiple accounts appear to be operated from the same household, IP address, or device. Such restrictions are applied at the sole discretion of cv996 and are intended to prevent fraudulent activity and bonus abuse.

3. Account Management

3.1 Account Security. You are wholly responsible for maintaining the confidentiality of your cv996 Login credentials — including your username and password. You must not share your Login details with any third party under any circumstances. Any activity conducted through your account using your Login credentials is deemed to have been carried out by you, whether or not you authorised that activity.

3.2 Notification of Breach. If you suspect that your cv996 Login credentials have been compromised, or that your account has been accessed without your authorisation, you must notify cv996 immediately via the live chat or email support channel. cv996 will investigate such reports and may temporarily suspend the account pending investigation.

3.3 Identity Verification (KYC). cv996 operates a Know Your Customer (KYC) process in accordance with responsible gaming best practices. You may be required at any time to submit identity documents including but not limited to: a national identity card (NID), passport, driving licence, or utility bill. Withdrawal requests may be held pending completion of the KYC process. cv996 reserves the right to suspend or close accounts that fail to complete KYC within the stipulated timeframe.

3.4 Account Currency. All cv996 accounts are denominated in Bangladeshi Taka (BDT). cv996 does not operate multi-currency accounts. Any funds deposited in a currency other than BDT will be converted at the prevailing exchange rate at the time of the transaction, and any conversion fees will be borne by the Player.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods. cv996 accepts deposits and processes withdrawals via the following BDT payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Available methods may vary and are subject to change without prior notice.

4.2 Minimum Deposit. The minimum single deposit amount on cv996 is ৳500. There is no maximum deposit limit; however, large deposits may trigger additional verification requirements under the cv996 KYC process.

4.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to the cv996 account immediately upon confirmation of the mobile money transaction. Bank transfer deposits may take up to one (1) Bangladesh business day to be credited.

4.4 Withdrawal Requests. All withdrawal requests are subject to the following conditions: (a) the Player's account must be fully KYC-verified; (b) any applicable bonus wagering requirements associated with the funds being withdrawn must be fully satisfied; (c) the withdrawal amount must not exceed the current verified account balance net of pending bonus conditions.

4.5 Withdrawal Processing Times. cv996 aims to process all verified withdrawal requests within fifteen (15) minutes for bKash and Nagad transfers. Bank transfer withdrawals may take up to three (3) Bangladesh business days. Processing times may be extended where additional verification is required or where there is a system maintenance period.

4.6 Withdrawal to Source. cv996 applies a return-to-source policy where reasonably practicable. This means that funds will be returned to the same payment method used for the most recent qualifying deposit. Where this is not possible, cv996 will work with the Player to identify an appropriate alternative method following completion of additional verification.

4.7 Fees. cv996 does not charge platform-level fees on standard deposits or withdrawals. However, third-party payment providers including mobile money operators and banks may impose their own transaction charges. Such charges are outside the control of cv996 and are the responsibility of the Player.

5. Bonuses & Promotions

5.1 General Bonus Terms. All bonuses, free spins, cashback offers, reload bonuses, and any other promotional incentives offered by cv996 are subject to these general bonus terms as well as any specific terms attached to the individual promotion. In the event of conflict, the specific promotion terms take precedence.

5.2 Wagering Requirements. Unless the specific promotion terms state otherwise, all bonus funds credited to a cv996 account are subject to a minimum wagering requirement before any associated winnings may be withdrawn. The applicable wagering multiplier for each promotion is stated in the specific promotion terms. Failure to meet wagering requirements within any applicable time limit will result in the forfeiture of the bonus and any winnings derived from it.

5.3 One Bonus Per Player. Unless explicitly stated otherwise in the specific promotion terms, cv996 promotional offers are available to each eligible Player once only. Attempting to claim the same promotion more than once — whether via duplicate accounts, shared devices, or shared payment methods — constitutes bonus abuse and is prohibited.

5.4 Bonus Abuse. cv996 actively monitors for patterns indicative of bonus abuse. Prohibited practices include but are not limited to: creating multiple accounts to claim the same promotion; using bonus funds solely to satisfy withdrawal requirements without genuine gaming intent; coordinating with other players to exploit promotion mechanics. Accounts found to have engaged in bonus abuse will be suspended and any associated balances forfeited.

5.5 Promotion Availability. All cv996 promotions are offered at the discretion of the Platform. cv996 reserves the right to modify the terms of, suspend, or withdraw any promotion at any time without prior notice. No promotional offer creates any right or legitimate expectation on the part of the Player beyond the terms of that specific offer.

6. Betting & Gaming Rules

6.1 Game Rules. Each casino game and sports betting market available on cv996 is governed by its own specific rules, which are accessible within the game interface or betting market page. Players are responsible for familiarising themselves with the rules applicable to any game or market before placing a bet or wager.

6.2 Bet Acceptance. All bets placed on cv996 are subject to acceptance by the Platform. cv996 reserves the right to decline, cancel, or void any bet where: (a) a technical error has resulted in clearly incorrect odds or game parameters being displayed; (b) the bet is placed after an event has begun and in-play betting is not available for that market; (c) cv996 reasonably suspects that the bet is placed in breach of these Terms.

6.3 Cricket Betting. cv996 offers betting markets on domestic and international cricket competitions including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and matches involving the Bangladesh national team (the Bangladesh Tigers). Cricket betting markets are subject to the specific rules applicable to each competition and market type as displayed on the platform.

6.4 Minimum and Maximum Stakes. Minimum and maximum stake amounts vary by game, market, and bet type. Current limits are displayed within each game or betting market interface. cv996 reserves the right to apply individual account-level stake limits where it deems appropriate, including in cases where unusual betting patterns are detected.

6.5 Payout Calculations. All game and betting payouts are calculated in accordance with the rules and paytables applicable to each game or market. In the event of a discrepancy between the displayed payout and the payout calculated by the platform system, the system calculation shall prevail. cv996 will investigate any reported discrepancy promptly.

6.6 Technical Malfunctions. In the event of a technical malfunction, disconnection, or system failure that affects the outcome of a game session or bet, cv996 reserves the right to void the affected round or bet and refund any stake amounts to the Player's account. cv996 is not liable for losses arising from technical malfunctions beyond the refund of the affected stake.

7. Prohibited Conduct

The following conduct is strictly prohibited on the cv996 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, and forfeiture of all account balances:

• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, interact with games, or manipulate the platform in any way;
• Colluding with other players to exploit game mechanics, betting markets, or promotional offers;
• Engaging in match-fixing, spot-fixing, or any activity intended to manipulate the outcome of a sporting event on which cv996 offers betting markets;
• Using stolen, cloned, or unauthorised payment instruments to deposit funds;
• Providing false, misleading, or fraudulent information at any stage of the registration or KYC process;
• Opening or operating more than one account on the cv996 platform;
• Exploiting software errors or technical vulnerabilities in the cv996 platform for financial gain;
• Engaging in any conduct that disrupts the cv996 platform, its services, or the experience of other players;
• Using the cv996 platform for any form of money laundering or other financial crime.

cv996 cooperates fully with law enforcement authorities in Bangladesh and internationally in cases involving suspected financial crime, fraud, or match manipulation.

8. Intellectual Property

8.1 Ownership. All content on the cv996 platform — including but not limited to the cv996 brand name and logo, website design, graphics, text, game interfaces, software, and data — is the proprietary property of cv996 or its licensed content partners and is protected by applicable intellectual property laws.

8.2 Limited Licence. cv996 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the cv996 platform for personal entertainment purposes only, in accordance with these Terms. This licence does not extend to any commercial use, reproduction, distribution, or creation of derivative works based on cv996 content.

8.3 Third-Party Game Content. Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others remains the intellectual property of the respective studio. Use of such content is governed by the terms under which cv996 has licensed that content, and no rights are transferred to the Player.

9. Privacy & Data

The collection, processing, storage, and use of personal data provided by Players in connection with their use of the cv996 platform is governed by the cv996 Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also acknowledge and agree to the cv996 Privacy Policy. The Privacy Policy is available at cv996.io/privacy-policy.

cv996 processes personal data for the purposes of account management, identity verification, fraud prevention, payment processing, responsible gaming compliance, and — where you have given consent — direct marketing. cv996 does not sell personal data to third parties. Data is shared only with trusted service providers who support the operation of the Platform and only to the extent necessary for those purposes.

10. Responsible Gaming

10.1 Player Tools. cv996 provides the following responsible gaming tools to all registered players, accessible at any time via the account settings area after Login: deposit limits (daily, weekly, monthly); loss limits (daily, weekly, monthly); session time limits with reality check notifications; temporary account suspension ("take a break") for periods of 24 hours, 7 days, or 30 days; and self-exclusion for a minimum period of six (6) months.

10.2 Self-Exclusion. A Player who activates self-exclusion on cv996 will have their account blocked for the selected minimum period. During this period, the Player's account will be inaccessible, no marketing communications will be sent, and no attempt will be made to encourage the Player to return. Self-exclusion is activated immediately upon request and cannot be reversed before the minimum exclusion period has elapsed.

10.3 Duty of Care. cv996 reserves the right to intervene and contact a Player, restrict a Player's account, or impose protective limits where the Platform identifies indicators of problem gambling behaviour. Such interventions are made in good faith and in the interest of player welfare.

10.4 Seeking Help. Players who feel that their gambling is becoming a problem are encouraged to contact the cv996 support team immediately via live chat or by emailing [email protected]. The support team will assist with activating any responsible gaming tools and can provide information on external support resources available in Bangladesh.

11. Limitation of Liability

11.1 Platform Availability. cv996 endeavours to provide uninterrupted access to its platform but does not guarantee that the platform will be available at all times or free from technical errors. Planned maintenance periods will be communicated where reasonably practicable. cv996 is not liable for any losses arising from platform downtime, errors, or interruptions beyond its reasonable control.

11.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, cv996 excludes all liability for indirect, incidental, special, or consequential losses — including but not limited to loss of profits, loss of data, or loss of opportunity — arising from your use of or inability to use the cv996 platform, even where cv996 has been advised of the possibility of such losses.

11.3 Player Responsibility. You acknowledge that gambling involves financial risk, that game outcomes are determined by chance, and that no strategy guarantees a positive outcome. You accept full personal responsibility for all decisions to place bets or wagers on the cv996 platform and for the financial consequences of those decisions. cv996 is not liable for gambling losses incurred in the ordinary course of play.

11.4 Maximum Liability. Where cv996 is found liable to a Player for any cause, the maximum aggregate liability of cv996 to that Player shall not exceed the total amount deposited by that Player in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

12. Suspension & Termination

12.1 By cv996. cv996 reserves the right to suspend or permanently close any Player account at any time, without prior notice, where it reasonably suspects or determines that: (a) the Player has breached any provision of these Terms; (b) the account has been used for fraudulent, unlawful, or abusive activity; (c) the Player's account presents an unacceptable risk to the Platform or to other players; (d) continuation of the account would expose cv996 to legal, regulatory, or reputational risk.

12.2 Effect of Termination. Upon termination of a Player account, any pending withdrawal requests that were submitted prior to termination and that are not the subject of a dispute will be processed in the ordinary course. Any funds associated with accounts closed for cause — including fraud, bonus abuse, or breach of Terms — may be forfeited at the discretion of cv996.

12.3 By the Player. A Player may request the closure of their cv996 account at any time by contacting support. Account closure requests will be processed within five (5) Bangladesh business days. Any outstanding balance not subject to pending bonus conditions will be returned to the Player via their primary verified payment method.

13. Disputes & Complaints

13.1 Internal Resolution. Any dispute, query, or complaint arising from the use of the cv996 platform must in the first instance be submitted to the cv996 customer support team via live chat or email at [email protected]. cv996 aims to acknowledge all complaints within twenty-four (24) hours and to provide a substantive response within five (5) Bangladesh business days.

13.2 Escalation. If a complaint is not resolved to the Player's satisfaction through the initial support process, the Player may request escalation to the cv996 senior disputes team. The senior disputes team will conduct an independent review of the matter and issue a final decision within fourteen (14) calendar days of escalation.

13.3 Final Decision. The decision of the cv996 senior disputes team on any escalated complaint is final and binding on both parties. cv996 will honour all final decisions within five (5) Bangladesh business days of the decision date.

13.4 Game Outcome Disputes. Disputes relating to the outcome of a specific game round or bet must be submitted within seventy-two (72) hours of the conclusion of the relevant round or event. cv996 maintains detailed logs of all game sessions and will review logs in the course of investigating any outcome dispute. Game outcome disputes submitted after the seventy-two hour window may not be investigated.

14. Amendments

cv996 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made to the Terms, cv996 will notify registered players via the contact details held on their account, with reasonable notice of the change and the date on which the revised Terms come into effect. The most current version of these Terms is always available on this page at cv996.io/terms-conditions.

Continued use of the cv996 platform following the effective date of any amendment constitutes the Player's acceptance of the revised Terms. If you do not accept any amended Terms, you must notify cv996 and cease using the platform prior to the effective date of the amendment. cv996 will process the closure of your account and the return of any eligible balance in accordance with clause 12.3 above.

15. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws applicable to online gaming operations in the relevant jurisdiction. These Terms are drafted in the English language and the English-language version is the sole authoritative text.

Nothing in these Terms limits any statutory rights you may have under the laws of Bangladesh that cannot be excluded by contract.

16. Contact Information

For all queries, complaints, responsible gaming requests, or KYC-related enquiries, please contact the cv996 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the cv996 platform
• Support Language: English
• Support Hours: All day, Bangladesh Standard Time (BST, UTC+6)
• Response Target: Live chat — under 2 minutes; Email — within 24 hours

cv996 does not provide a public telephone support number. Support is provided exclusively via live chat and email to ensure a written record of all communications is maintained for the benefit of both parties.